The best helpdesk apps can greatly enhance the customer support for the Shopify store by improving response times, and offering live chat or AI chatbot; to turn visitors into customers.
According to Hubspot‘s customer service stats, 90% of customers are more likely to purchase when they have quick reactions from support, and 73% of consumers will switch to a competitor after bad customer support experiences.
Wanna improve your support game? Let’s learn about the top 07 useful helpdesk apps for your e-commerce store.
Actually, customer with demands for your products might reduce a lot of works that the CS team has to do. And let’s affiliate marketing have you finding those potential leads.
What helpdesk apps can do to elevate your customer support?
Customer service apps offer a wide range of helpful features to boost your customer support effort. Here are some key functionalities and benefits that these add-ons can bring to the table:
- Omnichannel integration: You can manage all customer interactions from various channels (Facebook, Instagram, email,…etc) in one dashboard, reducing the risk of missing messages.
- Automated and quick responses: With the help of AI, you can set up FAQs and canned responses to reply to customer’s questions instantly
- Live chat support: Shopify does not have a built-in live chat feature, but helpdesk apps let store owners set up real-time communication with customers.
- Customer self-service: Easily provide customers with a searchable database of FAQs, tutorials, and guides for a smoother purchase process.
- Ticket system: Automatically route tickets to the appropriate team members to provide better help for your customers.
- Easily integrated with e-commerce platform: all popular helpdesk apps can be integrated with Shopify in a minute with just a few simple clicks.
These apps help e-commerce store owners provide exceptional service and build lasting relationships with their customers. Learn more about the most beneficial customer service apps in this article.
1. Shopify Inbox – Free customer service apps for e-commerce
Shopify Inbox (formerly known as Ping and Shopify Chat) is a helpdesk app designed specifically for Shopify, it helps put all customer conversations in a single place so you can close more sales.
User Feedback on Shopify Inbox: 4.8 stars from 4782 reviews
Key Features:
- Send product recommendations, photos, and discounts in the chat
- Automate greetings, contact capture, and FAQs
- Profile and cart details are attached to the customer inbox.
Pricing
- Free: Free
According to Shopify survey, 70% of Shopify Inbox conversations are with customers making a purchasing decision, and 73% of customers report that chat is the most satisfying way to communicate with a business.
You can easily install Shopify Inbox for free and customize online store chat, welcome messages, and more from the online store editor. Shopify Inbox offers AI-generated answers to the most commonly asked questions, so shoppers get the info they need right away without your intervention.
2. Gorgias – a must-have helpdesk app
Gorgias is trusted by more than 15,000 brands such as Dr. Barbara Sturm, Olipop or Bokksu; to accompany them on their e-commerce journey, from first sale to hundreds of millions in GMV.
User Feedback on Gorgias: 4.3 stars from 699 reviews
Key Features:
- Omnichannel
- AI-powered ticket system
- Answer FAQs with a help center, chat & website campaigns
Pricing
- Starter: $10/month
- Basic: $60/month
- Pro: $360/ month
- Advanced: $900/month
Gorgias helps you boost efficiency with an organized inbox and automate 60% of your customer support to drive more revenue. This popular helpdesk app also provides personalized pre-sales support and unique discounts to further boost profit.
When a customer contacts support, their request is logged as a “ticket” in the system. Each ticket typically contains details about the customer’s issue, the communication history, and the status of the request. Gorgias offers an AI-powered ticket system to quickly solve customer inquiries.
3. Richpanel: AI customer service app
33% of customer service pros who use AI/automation tools state that AI tools that monitor social media for customer service-related issues are very effective. (The State of AI Survey by Hubspot). E-commerce store owners can upgrade to AI-powered customer support by using Richpanel. The app combines the best of AI and humans to respond faster, manage all channels & scale up your business.
User Feedback on Richpanel: 4.8 stars from 139 reviews
Key Features:
- Manage all channels such as email, chat, Facebook, Instagram & phone from one inbox
- Self-service portal
- Scale with AI answers.
Pricing
- Base: $9/month
- Pro: $90/ month
- Pro Max: $120/month
Richpanel supports e-commerce brands with over $2 Billion in sales every year and 2,000+ users worldwide. Richpanel has designed a unique AI that specializes in customer support to cut down response times and help every agent respond like your star agent.
Richpanel’s AI assistant can learn from your best interactions, write human-like responses, summarise chats, and automate work efficiently. You can also reduce work tickets by letting customers manage orders & get instant answers with a self-service option. The app helps you engage with customers at critical points in their shopping journey, addressing concerns and answering questions that may otherwise lead to abandoned carts.
4. Help Scout – Affordable helpdesk app
Help Scout is always on the list of popular and affordable helpdesk apps, their team invested in AI tools that enhance the customer experience by helping businesses craft better replies and answer common questions faster.
User Feedback on Help Scout: 4.5 stars from 23 reviews
Key Features:
- Self-service options
- View detailed customer and order information in every chat
- Process order refunds and cancellations directly in the app
Pricing
- Standard: $25/month
- Plus: $50/ month
- Pro: $780/year
Help Scout’s survey shows that 92% of businesses report increased loyalty by focusing on customer service; 30% reduce email volume by 30% with self-serve support. Help Scout’s users say there is a 30-minute decrease in response times and they respond to 56% more customer messages in the first year.
You can see all the context, data, and previous convos you need to send a personalized response, and process orders directly in the app.
5. Chatway – Live Chat Support
Chatway allows you to provide prompt and personalized customer support, which can improve customer satisfaction and loyalty.
User Feedback on Chatway: 5.0 stars from 243 reviews
Key Features:
- Live chat support inbox
- Customizable live chat widget
- Easy file sharing within the website chat box
Pricing
- Free: Free
- Pro: $9/ month
Chatway provides detailed customer profiles and conversation histories, which can help you understand your customers’ needs and preferences, and improve your overall customer experience. Chatway offers a free plan, as well as a Pro plan with advanced features – the affordable pricing makes it one of the most popular helpdesk apps.
With Chatway, you can boost productivity and improve customer satisfaction even on the move; you can easily download the mobile app on AppStore and Google Play; and provide real-time assistance to customers, helping them make purchase decisions and resolve issues quickly.
6. Tidio Live Chat & AI Chatbots
According to Salesforce Research, 80% of customers say the experience a company provides is as important as its product or services. Tidio provides excellent support with live chat and helpdesk tools.
User Feedback on Tidio: 4.6 stars from 1874 reviews
Key Features:
- Lyro AI chatbot
- Ticketing system
- Preview carts, check order history, and recommend products directly in the chat
Pricing
- Free: Free
- Customer Service: $29/month
- Flows: $29/ month
- Lyro AI Chatbot: $39/month
Tidio is an all-in-one helpdesk app, you can handle messages from all communication channels in a single dashboard, decrease response times with ticket filtering and prioritization, and keep track of how team members perform with actionable analytics.
Improve your time to resolution and customer satisfaction with a smart ticketing system and Lyro AI chatbot. Tidio also gives you valuable data on support operations, helping to identify trends, measure performance, and make informed decisions for improvement.
7. QuickCEP: Live Chat&AI Chatbot – Increase customer engagement with AI helpdesk
Hubspot’s research shows that 93% of customers are likely to make repeat purchases with companies that offer excellent customer support. With the power of Al, QuickCEP digital assistants are transforming the way businesses interact with customers, providing personalized, efficient, and round-the-clock support.
User Feedback on QuickCEP: 4.9 stars from 69 reviews
Key Features:
- Omnichannel live chat
- AI chatbots
- Targeted email marketing and pop-up campaigns
Pricing
- Free: Free
- Starter: $49/month
- Growth: $99/ month
- Enterprise: $899/year
With QuickCEP help, you can manage chats from multiple channels, analyze customer’s
intent in real-time, personalize email communication, and respond to your customers at any time of the day.
QuickCEP’s Al Chatbots can record previous conversations and respond to your customers based on all the information available. Moreover, QuickCEP supports more than 50 languages so you can expand your business all over the world.
Let’s affiliates find more leads for your brands
In a cut-throat online business, top-notch customer support is a fundamental part if you want your store to thrive. Helpdesk apps are centralized platforms designed to provide support and information to your clients; thus enhancing engagement, boosting customer satisfaction, and ultimately driving sales
There will be less works that CS team has to do if the potential customer is in-love with your products already. You actually can find them through social promotion. Maybe you will find some helps from affiliates, advocates and brand ambassadors.
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Dan Muller
I have been working in marketing for four years, passionate about creative writing and copy writing. Love to be alone at watersides, sip coffee, play games or read anything that is thought provoking.