Terms & Conditions
Last Updated: September 15, 2026We are BixGrow: Affiliate Marketing, an all-in-one affiliate & referral marketing app (the “Application”) for merchants (the “Merchants”) to skyrocket sales & incentivize engagement.
The Application is owned and operated by AZIDY PTE. LTD, a company incorporated in Singapore, with its registered office at 3 Coleman Street, #03-24, Peninsula Shopping Complex, Singapore 179804, trading as “BixGrow” (“BixGrow”, “AZIDY”, “we”, “us”, “our”). References to “our Staff” mean our employees, contractors, officers and representatives.
AGREEMENT
Please carefully read the following Terms of Service (the “Terms”). By accessing, installing or using the Application, you agree to be bound by the Terms. If you do not agree to the Terms, you may not use the Application.
The following documents are incorporated into these Terms by reference and form an integral part of them:
- our Privacy Policy, available at https://bixgrow.com/privacy-policy/; and
- our Data Processing Agreement (“DPA”), available at https://bixgrow.com/dpa, which governs our processing of personal data on your behalf in connection with the Application.
If there is a conflict between these Terms and the DPA regarding the processing of personal data, the DPA will control solely with respect to such processing.
Who may use the Application?
You may only download, install and use the Application if you are a legal corporation or an individual over the age of 18, with full legal capacity. You represent and warrant that you are 18 years of age or older. If you are entering these Terms on behalf of a company or another legal entity, you represent that you are duly authorized on behalf of such entity to enter into this agreement and that you or the Merchant are the owners of the Shopify store in respect of which you are utilizing the Application (you and the Merchant will be collectively referred to as “you” or “your”).
Use
Subject to these Terms, you may download, install or use the Application, exclusively for your reasonable business needs, and strictly in accordance with our Privacy Policy and our DPA. We reserve the right to limit or disable your use of any feature of the Application, temporarily or permanently, if your use exceeds reasonable use in a way that may burden or interrupt the provision or functionality of the Application. You will need to subscribe in order to use the Application. To subscribe to the Application, you must sign in to your Shopify account, install the BixGrow: Affiliate Marketing Application through the Shopify App Store and choose a plan for your store (“Your Subscription”).
Acceptable Use
You are responsible for how you and your affiliates, advocates and other users configure and use the Application, and for ensuring that your affiliate or referral program complies with applicable law, including advertising, marketing, consumer protection, anti-spam and data protection laws.
You will not, and will not permit any affiliate, advocate or third party acting on your behalf to:
- generate, claim or pay out commissions, rewards or referrals that are fraudulent, artificial, or not the result of genuine customer activity, including self-referrals, fake orders, cookie stuffing, forced clicks, or the use of bots or automated traffic;
- send unsolicited commercial messages, spam, or any communication in breach of applicable anti-spam laws, whether through the Application or in connection with your affiliate or referral program;
- misrepresent your identity, your relationship with us, or the terms of your affiliate or referral program to affiliates, advocates or customers;
- use the Application in connection with products, services or content that are illegal, or that infringe the rights of any third party;
- upload or transmit any material that contains viruses, malware, or any other harmful code;
- attempt to gain unauthorized access to the Application, other Merchants’ accounts, or any of our systems, or to circumvent any security, rate limit, usage limit or billing mechanism;
- reverse engineer, decompile, disassemble, copy, or create derivative works of the Application, except to the extent such restriction is prohibited by applicable law;
- resell, sublicense, rent, or otherwise make the Application available to any third party other than your own affiliates, advocates and customers in the ordinary use of the Application; or
- use the Application in any manner that breaches these Terms, the DPA, or Shopify’s applicable terms and policies.
We may investigate suspected breaches of this section, and may limit, suspend or terminate Your Subscription in accordance with the “Termination and Suspension” section.
Fees and Billing
Plans. The Application is offered under a free plan and several paid plans (each, a “Plan”), as presented in the Shopify App Store and on our website. The free plan is available on an ongoing basis, subject to the usage limits applicable to it. Paid plans are offered on a monthly or annual basis and may include a free trial period.
Plan limits. Each Plan includes specified limits, such as the number of affiliate programs, affiliates, or referral orders. Where you reach a limit applicable to your Plan, the affected features may stop operating until you upgrade to a Plan that covers your usage. We will indicate within the Application when a limit has been reached.
Free trials. Where a paid plan includes a free trial, the trial period begins when you select that Plan. Unless you change or cancel your Plan before the end of the trial, the Plan will automatically convert to a paid subscription and the applicable Fees will become payable. Trials are managed through Shopify.
Billing is handled by Shopify. All fees for the Application (the “Fees”) are charged through Shopify’s billing system and appear on your Shopify invoice. When you select or change a Plan, Shopify will present the applicable charge for your approval, and the Fees become payable once you approve that charge within your Shopify admin. Recurring charges are billed on a 30-day cycle for monthly plans, or annually in advance for annual plans. Your payment of Fees is therefore subject to Shopify’s own terms, billing cycles and payment methods, in addition to these Terms.
We do not collect, process or store your payment card details or other payment credentials. Any payment method you have on file is held by Shopify, not by us.
Currency and taxes. All Fees are quoted and charged in US Dollars, unless expressly stated otherwise. All amounts payable are exclusive of any excise, sales tax, VAT, withholding tax or other governmental charges or transaction charges. You are responsible for the payment of all such applicable taxes or charges, except where Shopify collects and remits them on your behalf.
Changing your Plan. You may upgrade or downgrade your Plan at any time through the Application, subject to Shopify’s approval of any new charge. Changes take effect in accordance with Shopify’s billing rules for the Plan concerned.
No refunds. Except where required by applicable law, all Fees are non-refundable, including Fees paid in advance for an annual plan where you downgrade, cancel, or uninstall the Application before the end of the paid period. Uninstalling the Application does not entitle you to a refund of Fees already paid.
We may, at our sole discretion, issue a refund or partial refund in individual cases, which we process through our Shopify Partner account. Any such refund is made on a case-by-case basis, does not create any obligation or expectation that we will issue a refund in any other case, and does not amount to a waiver of this section.
Changes to Fees and Plans. We may change our Fees, introduce new Plans, or modify or discontinue existing Plans, including the free plan. Where a change increases the Fees payable for your existing Plan, or materially reduces the features available under it, we will provide notice through the Application or by email to the address associated with your account. Any new or increased recurring charge requires your approval through Shopify before it takes effect. If you do not accept a change, you may downgrade or terminate these Terms as described in the “Termination and Suspension” section.
Custom development. Any custom development, configuration, or other professional services that we agree to provide at your request are outside the scope of your Plan, are quoted and agreed separately, and are subject to any additional terms we agree with you in writing.
Failed charges. If a charge is declined, reversed, or otherwise not settled through Shopify, we may limit, suspend or terminate Your Subscription in accordance with the “Termination and Suspension” section.
Termination and Suspension
You may terminate these Terms at any time by removing the Application from your Shopify account. In addition to any remedies that may be available to us under any applicable law or these Terms, if we believe that you breached the “Acceptable Use” section, provided false or fraudulent information, or otherwise breached these Terms, we may, in our sole discretion, limit, suspend or terminate your use of the Application, and take technical and legal measures to keep you from using the Application.
We may also discontinue the Application, or any material feature of it, in whole or in part, by giving you reasonable prior notice through the Application or by email to the address associated with your account.
Upon termination, you must discontinue any and all use of the Application. Following termination, you will not be able to access the Application or your User Content (as defined in the “Copyright” section below). Without derogating from the above, you may export your User Content prior to termination, to the extent export functionality is available in the Application.
Retention, return and deletion of personal data following termination are governed by the DPA.
Data Protection and Privacy
We respect your privacy and the privacy of your users.
Our Privacy Policy explains how we handle personal data for which we act as controller, including data relating to your use of the Application and our website.
Where we process personal data on your behalf in connection with your use of the Application — including data relating to your customers, affiliates and advocates — you act as the data controller and we act as the data processor. That processing is governed by our DPA, which sets out our obligations regarding security, sub-processors, data subject rights, personal data breaches, international transfers and data retention.
You are responsible for ensuring that your use of the Application, your instructions to us, and your own privacy notices and legal bases comply with applicable data protection laws.
Support, Availability and Quality
The availability, quality and functionality of the Application depends on various factors, including software, hardware and communication networks, which are provided by third parties, at their responsibility. These factors are not fault-free. We may, from time to time, need to interrupt the Application for maintenance and other operational reasons.
WE DO NOT WARRANT THAT THE APPLICATION WILL OPERATE WITHOUT DISRUPTION, ERRORS OR INTERRUPTIONS, OR THAT IT WILL BE ACCESSIBLE, OR AVAILABLE AT ALL TIMES OR IMMUNE FROM ERRORS, GLITCHES OR UNAUTHORIZED ACCESS. You will not receive any compensation or refund for such interruptions. While we maintain backup and recovery procedures for our own operational and disaster recovery purposes, as described in the DPA, the Application does not provide a data back-up or archiving service for your benefit, and you remain responsible for retaining your own copies of any User Content or other data you require.
During Your Subscription period, we will, either directly or with the assistance of third parties, provide you technical support for technical questions, problems and inquiries regarding the Application, during our business days and hours, and pursuant to the support scheme, hours and channels separately conveyed to you.
We will attempt to respond to your technical questions, problems and inquiries within a reasonable time. However, we may decline to provide such support for matters that we deem, in our sole discretion, to require unreasonable time, effort, costs or expenses. We make no warranties to any specific response-time or to the successful or satisfactory resolution of the question, problem or inquiry.
Support Access. In order to respond to support requests, diagnose errors, verify configuration, and maintain the security and integrity of the Application, our authorized support personnel may access your BixGrow account and the data contained in it. We access your account only where reasonably necessary for these purposes, such access is limited to authorized personnel bound by confidentiality obligations, and it is logged. Our processing of personal data during such access is governed by the DPA.
Where we need to access your Shopify admin in order to assist you, we will do so only with your authorization and only through the collaborator access tools permitted by Shopify. We will not ask you for your Shopify account password.
INTELLECTUAL PROPERTY
Service
AZIDY is the owner of the Application and all intellectual property rights related to the Application. All rights, title, and interest in and to the Application not expressly granted under these Terms are reserved by AZIDY. Without limiting the generality of the foregoing, AZIDY owns the trademarks and design marks, trade dress, domain names, service names, logos, and associated designs (“Trademarks”) used in connection with the Application, and any unauthorized use of the Trademarks is strictly prohibited.
Feedback
We encourage you to provide feedback regarding the Application. If you submit any suggestions, comments, or other feedback (“Feedback”) to us regarding the Application, you agree that we shall have a worldwide, perpetual, irrevocable, unrestricted, unlimited, and fully paid-up right and license to use, copy, modify, publish, disclose, distribute, license, sublicense, incorporate into our products, and create derivative works of any Feedback or any ideas or materials contained in or resulting from any Feedback, for any and all commercial and non-commercial purposes. For greater certainty, you agree that we may use and exploit any Feedback in any way at our discretion, without compensation or obligation to you or to any other party, and that we shall not be subject to any non-disclosure or non-use obligations in respect of such Feedback.
Copyright
You retain ownership of all information and content (including text, images, video, audio, and other material) that you upload, publish, transmit, link to, or otherwise make available through the Application (“User Content”). You grant to AZIDY a non-exclusive, royalty-free, perpetual, irrevocable, transferable, worldwide license, with the right to sublicense, to access, use, reproduce, modify, publish, translate, create derivative works from, distribute, disseminate, perform, transmit, display, store, index and archive User Content or to incorporate it in other works in any form, media, or technology, for the full term of any rights that may exist in such User Content, for the purpose of providing the Application. You are solely responsible for User Content that you upload, publish, transmit, link to, or otherwise make available through the Application. If you are posting User Content belonging to or generated by or on behalf of a third party, you warrant that you are authorized to act on behalf of that third party and to bind them to these Terms.
Our policy is not to infringe or violate the intellectual property rights or other rights of any third party, and we will remove material appearing in the Application that infringes the rights of any third party. Under the Digital Millennium Copyright Act of 1998 (the “DMCA”), we will remove any User Content if properly notified that such material infringes third-party rights, and may do so at our sole discretion, without prior notice to users at any time. We terminate the accounts of repeat infringers in appropriate circumstances.
If you believe that something appearing in the Application or any User Content published via the Application is fraudulent or infringes on your rights, you may send us a notice requesting that it be removed, or access to it blocked, at [email protected]. Your notice should identify the material in question, its location, your contact details, and a statement that you have a good faith belief that the use is not authorized. If you believe that such a notice has been wrongly filed against you, you may send us a counter-notice at the same address.
We accept no responsibility or liability for the content of any site included in any User Content, or otherwise linked to by the Application, or for your or any third party’s use of such User Content. We reserve the right to remove any User Content without prior notice to you, any other user, or any third party.
Changes to the Terms
We may amend the Terms from time to time. The current version of the Terms is always available at https://bixgrow.com/terms-conditions and through the Application, and we update the date at the end of these Terms when we make changes. Where we make a change that materially affects your rights or obligations, we will provide notice through the Application or by email to the address associated with your account. Your continued use of the Application after an amendment takes effect constitutes your consent to the amended Terms. If you do not accept an amendment, you may terminate these Terms as described in the “Termination and Suspension” section.
Changes to the DPA are governed by the DPA.
DISCLAIMER OF WARRANTY
THE APPLICATION IS PROVIDED FOR USE “AS IS” AND “WITH ALL FAULTS”. WE AND OUR STAFF DISCLAIM ALL WARRANTIES AND REPRESENTATIONS, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE APPLICATION, USER CONTENT, YOUR SHOPIFY STORE, YOUR SUBSCRIPTION, THE FEES AND BILLING, ANY INTERACTION RELATED TO THE APPLICATION, ANY THIRD PARTY SOFTWARE, HARDWARE OR PLATFORM, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, RELIABILITY, NON-INFRINGEMENT, TITLE, COMPATIBILITY, PERFORMANCE, AVAILABILITY, SAFETY, SECURITY OR ACCURACY.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless AZIDY and our Staff from and against any and all third-party claims, demands, actions, proceedings, losses, damages, liabilities, penalties, costs and expenses (including reasonable legal fees) arising out of or in connection with:
- your use of the Application, including the operation of your affiliate or referral program;
- your User Content, your products or services, or your Shopify store;
- your breach of these Terms, the DPA, or the “Acceptable Use” section;
- any act or omission of your affiliates, advocates or other users of your program; or
- your violation of any applicable law or of the rights of any third party, including data protection, advertising, marketing, anti-spam or consumer protection laws.
We will notify you of any such claim without undue delay, and you will not settle any claim in a manner that imposes any obligation or admission on us without our prior written consent. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, in which case you will cooperate with us in asserting any available defenses.
LIMITATION OF LIABILITY
ANY AND ALL COMMUNICATIONS AND INTERACTIONS BETWEEN YOU AND THIRD PARTIES (SUCH AS AFFILIATES, ADVOCATES AND CUSTOMERS), AND ALL CONSEQUENCES RESULTING FROM THE ABOVE, ARE STRICTLY BETWEEN YOU AND SUCH THIRD PARTIES, AND YOU ASSUME FULL AND EXCLUSIVE RESPONSIBILITY FOR THEM. WE ARE NOT A PARTY TO THOSE COMMUNICATIONS, INTERACTIONS, DEALINGS, ENGAGEMENTS AND TRANSACTIONS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOUR USE OF THE APPLICATION IS AT YOUR OWN SOLE RESPONSIBILITY.
WE, INCLUDING OUR STAFF, SHALL NOT BE LIABLE TO THE MAXIMUM EXTENT PERMITTED BY THE APPLICABLE LAW, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, STATUTORY, INCIDENTAL OR CONSEQUENTIAL DAMAGE, OR ANY SIMILAR DAMAGE OR LOSS (INCLUDING LOSS OF PROFIT AND LOSS OF DATA), COSTS, EXPENSES AND PAYMENTS, EITHER IN TORT (INCLUDING NEGLIGENCE), CONTRACT, OR IN ANY OTHER FORM OR THEORY OF LIABILITY, ARISING FROM, OR IN CONNECTION WITH THE APPLICATION, THE USER CONTENT, YOUR SHOPIFY STORE, THE FEES AND BILLING, THE USE OF, OR THE INABILITY OF YOU OR THIRD PARTIES TO USE THE APPLICATION, AND YOUR SUBSCRIPTION, OR ANY COMMUNICATION OR INTERACTIONS WITH THE APPLICATION, OR ANY COMMUNICATIONS, INTERACTIONS, DEALINGS, ENGAGEMENTS AND TRANSACTIONS WITH OTHERS ON OR THROUGH THE APPLICATION, OR YOUR RELIANCE UPON THE APPLICATION OR ANY USER CONTENT UPLOADED OR AVAILABLE TO THE APPLICATION, OR ANY FAILURE, ERROR, OR BREAKDOWN IN THE FUNCTION OF THE APPLICATION, OR ANY RELIANCE MADE BY YOU ON THIRD PARTY SOFTWARE, HARDWARE OR PLATFORM, OR ANY FAULT, OR ERROR MADE BY OUR STAFF, OR ANY DENIAL OR CANCELATION OF YOUR SUBSCRIPTION, OR RETENTION, DELETION, DISCLOSURE AND ANY OTHER USE OR LOSS OF USER CONTENT ON THE APPLICATION.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE DPA AND THE APPLICATION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO US FOR THE APPLICATION DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY TO THE EXTENT THAT SUCH LIABILITY CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
GOVERNING LAW AND DISPUTE RESOLUTION
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.
The parties agree to submit to the exclusive jurisdiction of the courts of Singapore in respect of any dispute or claim arising out of or in connection with these Terms.
Nothing in this section limits our right to seek injunctive or equitable relief in any competent court, or affects any mandatory rights you may have under the laws of your country of residence or establishment.
Where the Standard Contractual Clauses referred to in the DPA apply to a transfer of personal data, the governing law and forum provisions set out in those clauses apply to that transfer, notwithstanding this section.
General
These Terms, together with the Privacy Policy and the DPA, constitute the entire agreement between you and us concerning the subject matter herein and supersede all prior and contemporaneous negotiations and oral representations, agreements and statements.
Neither party will be liable for any delay or failure to perform its obligations (other than payment obligations) to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, labour disputes, governmental action, power or internet failures, or failures of third party platforms or infrastructure providers.
We may identify you as a user of the Application, and use your business name and logo, in our customer lists, website and marketing materials. You may opt out of such use at any time by contacting us at [email protected].
No waiver, concession, extension, representation, alteration, addition or derogation from the Terms by us, or pursuant to the Terms, will be effective unless consented to explicitly and executed in writing by our authorized representative. Failure on our part to demand performance of any provision in the Terms shall not constitute a waiver of any of our rights under the Terms.
You may not assign or transfer these Terms, in whole or in part, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization or sale of all or substantially all of our assets.
These Terms do not confer any rights on any person or party other than you and us.
The section headings in the Terms are included for convenience only and shall take no part in the interpretation or construction of the Terms.
If any provision of the Terms is held to be illegal, invalid, or unenforceable by a competent court, then the provision shall be performed and enforced to the maximum extent permitted by law to reflect as closely as possible the original intention of that provision, and the remaining provisions of the Terms shall continue to remain in full force and effect.
Contact us
At any time, you may contact us with any questions that you may have with respect to the Application, or with respect to privacy and data protection matters, at: [email protected]
AZIDY PTE. LTD
3 Coleman Street, #03-24
Peninsula Shopping Complex
Singapore 179804