BixGrow Privacy Policy
Based on articles 13 and 14 of GDPR
We prioritize your privacy. The types of personal data we handle depend on how you interactwith our services. We utilize your personal data to offer our online services according to yourpreferences, fulfill your requests, inform you about products and services that may interestyou, and manage our administrative tasks. All personal data is handled in compliance withrelevant data protection laws. With your permission, we also use cookies to monitor yourreferrals.
We are dedicated to adhering to data protection regulations, including the General DataProtection Regulation (GDPR). BixGrow is not intended for Merchants or Website Visitorswho are under 18 years of age. We do not intentionally gather information or data fromchildren under 18, nor do we permit them to use our app.
We only share your personal data with third parties that help us deliver our services and,with your explicit consent, with our affiliated companies for customer relationshipmanagement, analytics, and marketing purposes. As our valued customers, you havevarious options to manage how your personal data is utilized.
Our Business Practice
Thank you for inquiring about our Privacy Policy. We are dedicated to upholding yourprivacy rights and guaranteeing the security of your business data. We only earn money byselling business users a subscription to our product. We never sell your data, contactinformation, or anything else to a third party. Please continue reading to learn more aboutwhat information we gather, why we collect it, and how we safeguard the privacy of all datathat comes through BixGrow.
Please note that this Policy covers our role only with respect to personal data for which weare “data controllers” within the meaning of Regulation 2016/679 of the European Parliamentand of the Council on the Protection of Natural Persons with regard to the processing ofPersonal Data and the free movement of such data (General Data Protection Regulation“GDPR”).
“BixGrow” or “us”, “our”, and “we” provide an online solution that enables to build, manage,and optimize affiliate programs on e-commerce platforms (the “Service”). During theprovision of Services, we collect and process some personal data regarding employees ofusers of our Services (“you” or “your”).
Who controls your data?
Your personal data controller, i.e. the entity who is responsible for your personal data, is of BixGrow.
Who can you contact to get more information on how we process your personal Information?
If you have any questions regarding your privacy, please write at the following email address [email protected].
How we obtained your data?
We may receive your personal data from the following sources: directly from you inparticular in direct communication; from users of our Services for which you work and which made your data available by authorizing you to use our Services panel; from Shopify, Inc.
What data about you do we collect?
We collect different personal data from you depending on how you interact with our Services.
1. Data collected from you
When you install our app, we gain automatic access to specific information from your Shopify account (for further details, please visit https://help.shopify.com/en/api/reference/store_properties/shop). This information is gathered to deliver our services, such as verifying your identity, communicating with you, offering customer support, and providing advertising and marketing.
Contact Information: We may collect your contact details, which include your full name, email address, mailing address, phone number, company name, and title.
Account Identifiers: We gather information such as your store URL and password.
Transaction Information: We gather data essential for your transactions regarding our services, including your contact details, billing address, shipping address, email, and phone number. We may monitor individuals interacting with your Shopify store and collect information related to transactions, such as transaction descriptions, order numbers, dates, times, purchase locations, services acquired, sale amounts, and discounts. It is important to note that we do not keep any personally identifiable financial information related to your payment, like credit card numbers, as this information is exclusively provided to Shopify by you.
- Customer Service and Communication History: We collect information, including your name, address, email, proof of purchase, account identifiers, billing history, and the details of your interactions with us through various channels, such as our app, website, or email.
- Newsletters and Email Communication: Your email address may be used to keep you informed about our services and product updates or developments, including marketing communications.
- Feedback Information: We may gather information that you share, such as reviews and ratings related to our services.
2. Data collected from your customers and affiliates
We may gather the following personal details that you provide concerning our Services, depending on the features of the App: First name, Last name, Phone number, Email address, Company name, Address, City, Zip code, State, Country, PayPal email, customer ID, and order ID. Additionally:
Customer Service and Communication History: We collect specific information, such as your name, address, email address, proof of purchase, account identifiers, billing history, and the details of your inquiries and correspondence with us when you reach out through any communication channel, including our app, website, or email.
Affiliate Opportunities: For affiliates involved in the BixGrow Affiliate Marketplace, we may reach out to inform you about new services, affiliate programs that might interest you, and other updates, which could involve marketing communications. We may also share details you’ve provided about your preferences, audience, and any other information included in your affiliate profile.
3. Information collected from Our website visitors
When you use bixgrow.com or any associated service websites, such as marketplace.bixgrow.com, we gather your contact details, history of app communications, and specific information about your device. This includes your web browser, IP address, time zone, and certain cookies that are stored on your device.
Why do we process this data?
We process your personal data to provide Services to the organization for which you work:
Account Registration: We collect your name and contact information when you create an account. We also collect information relating to the actions that you perform while logged into your account. We have a legitimate interest in providing account-related functionalities to our users. Accounts can be used to save your preferences and transaction history, conduct online transactions, and secure your personally identifiable information.
Client Information: We collect the name, and contact information, of our clients, including merchants and their employees, as well as affiliates, with whom we may interact. We use this information to perform our contractual obligations with our clients and communicate with them concerning normal business administration such as projects, services, and billing.
Cookies and First-party Tracking: We use cookies and other tracking mechanisms. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a website is viewed. We have a legitimate interest in making our website operate efficiently.
Demographic Information: We collect personal information, such as your age or location. We have a legitimate interest in understanding our users and providing tailored services.
Feedback/Support: If you provide us feedback or contact us for support, we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply. We use this information to perform our contract and act upon your feedback or issues regarding the services we provide to you. We also have a legitimate interest in receiving and acting upon your non-service-related feedback or issues.
Mailing List: When you sign up for one of our mailing lists we collect your email address or postal address. We share information about our products and services with individuals who consent to receive such information. We also have a legitimate interest in sharing information about our products or services.
Operational Information: We collect your name, billing address, shipping address, e-mail address, phone number, and credit card number when you utilize our services. We use information collected from merchants, affiliates, and merchant’s customers to perform our contract to provide you with services and to send you important information about your subscription such as changes to terms, conditions, policies, and/or other administrative information. We use your information in connection with the tracking of your merchant affiliate transactions.
Website Interactions: We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser. We have a legitimate interest in understanding how you interact with our website to better improve it and to understand your preferences and interests to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud.
Website Logs: We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors. We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular. In certain instances, we only process your Personal Data if you have given us permission to do so, for example in most cases where we process your Personal Data for marketing purposes, use cookies or location data, or your sensitive personal information. In other instances, we may rely on other legal grounds for processing your personal data, such as the performance of the contract with you or legitimate interests, like fraud protection.
Where we process your personal data on the basis of your consent, we will ask for your consent explicitly and only for a particular purpose. We will also ask you to provide additional consent if we need to use your personal data for purposes not covered by this Privacy Policy.
What is the legal basis to process your data?
We process your personal data based on Article 6 letter (f) of the GDPR i.e. processing is necessary for the legitimate interests pursued by us, that is the provision of Services to users of our Services for which you work.
Are you obliged to provide your data?
Providing your personal data is necessary for us to provide the Services and allow you to access the Services panel.
What are your rights in regard to data processing?
You may request us to exercise the following rights you have: to access, rectify, and erase your data, limit its processing, transfer it, a right not to be subject to automated decision-making, including profiling, and object to the processing of your personal data.
You may exercise these rights, when: regarding the right to rectify data – data is incorrect or incomplete; regarding the right to the erasure of data – personal data are no longer necessary in relation to the purposes for which they were collected; you withdraw your consent on which the processing is based (in the scope of this consent); you object to data processing; data has been processed unlawfully; data have to be erased for compliance with a legal obligation; regarding restriction of processing: data is incorrect – for a period enabling us to verify your data; data has been processed unlawfully, but you don’t want it to be removed; we no longer need your data, but you may need them for the exercise or defense of your legal claims; you object to processing data – until verification whether our legitimate grounds override the grounds of objection; regarding the right to transfer data: the processing is based on consent or on a contract and the processing is carried out by automated means.
To the extent you gave us your consent to process your personal data, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on the consent before its withdrawal.
Where do you complain about your data being processed?
You can complain about the processing of your personal data by us to your local data protection authority.
When can you object to the processing of your data?
You have the right to object to the processing of personal data when they are processed on a legitimate interest basis, and the objection is justified by your particular situation.
Do we disclose your personal data with other entities?
We may share your personal information with the following third parties to assist in our business operations and to support our customers:
- We utilize Google Analytics to gain insights into how our customers interact with our website and app. For more information on how Google handles your personal data, please visit https://google.com/intl/en/policies/privacy. You can also opt out of Google Analytics by going to https://tools.google.com/dlpage/gaoptout.
- We use SendGrid for our email marketing efforts and to manage our customer lists. To learn more about how SendGrid processes your personal data, refer to https://twilio.com/en-us/legal/privacy.
- We implement Crisp to communicate with you and provide customer support when you reach out to us. For additional details on how Crisp manages your personal data, please see https://crisp.chat/en/privacy.In the future, we may use your personal data to show you targeted advertisements or marketing messages through platforms like Facebook and Google Ads that we believe may interest you.
In the future, we may use your personal data to show you targeted advertisements or marketing messages through platforms like Facebook and Google Ads that we believe may interest you.
We will share your information with third parties in the following situations or if you explicitly give us your informed consent.
- If you break the law, we will share your information with relevant authorities and third parties, such as legal advisors, to address the violation.
- We will share your information if legally obligated to do so by a court, government body, or regulatory agency.
- If our Company is restructured or operates under a different legal framework (such as in the event of a merger or acquisition), we may share your information, provided that the new entities agree to follow this notice with necessary adjustments.
Your personal data will not be utilized for automated decision-making or profiling. Profiling refers to processing your data to assess certain aspects of you, mainly to analyze or predict your personal preferences and interests.
How long are we going to store your data?
We are going to store your data as long as you are entitled by users of our Services to access the Services panel.
Do we process your personal data automatically (including profiling) in a way that affects your rights?
Your personal data will not be used for automated decision-making, including profiling. By profiling, we mean the processing of your data by using them to evaluate certain information about you, in particular, to analyze or forecast your personal preferences and interests.
Contact Information
BixGrow welcomes your queries regarding this Privacy Policy. You may contact us at [email protected].
Updated and effective from Feb 10th, 2025